Refund Policy

Last updated: August 2026

We want every student to feel confident about enrolling. This policy explains when a refund is available.

Eligible for a Refund

• You cancel in writing at least 48 hours before your course start date, minus any payment processing fees
• A course is cancelled or rescheduled by ProfilePro Academy and the new date does not work for you
• You were charged in error or charged twice for the same enrollment

Not Eligible for a Refund

• Requests made after your course has started or your session has taken place
• Missed classes due to personal reasons, once course access has been granted
• Career Focus Sessions, once the one-time session has held

How to Request a Refund

Email academy@profileprohq.com with your full name, course and payment reference. Approved refunds are processed back to your original payment method within 5 to 10 business days.

Transfers

If you are unable to attend your selected start month, you may request to move your enrollment to a later cohort instead of a refund, subject to availability.